Technical Support Policy

We care about our users.?If you meet technical troubles with installing or using our products – please contact technical support. For the initial contact – click the SUPPORT link on the main page of the site. You will redirect to the technical support portal. Select the product, check is your problem is typical (it may have already described solution) and specify the details of your trouble. Usually, need to attach log.txt files from X-Plane folder. Send ticket. We will get response within 24 hours. The answer will come to the email. If you not get answer within 24 hr, please check your spambox, maybe.. If the problem can not be solved via ticket system – you will be offered direct contact with the developer via Skype. Please use this unique opportunity. If Skype (freeware) is not installed on your computer (what used for the simulator) – it is possible to use TeamViewer (freeware) to share the screen and skype installed on the smartphone for voice communication. Communication takes place in English/Russian. In the most of cases, the problem can be solved. Bear in mind that technical support does not teach how to use of products – for this there are materials posted on the our forum.

Please follow this link to CONTACT JARDESIGN?SUPPORT Crew

Of course, if technical support policy is unacceptable for you – you should avoid becoming a JARDesign customer.

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